We process and ship most orders within 2–3 business days. Since every candle is made to order, we don't keep a warehouse stocked months in advance — this means your candle is fresh, not sitting on a shelf since forever. Once shipped, domestic orders typically arrive in 3–7 business days depending on your location.

Yes — free standard shipping on every order, no minimum. There is nothing to add to your cart to unlock it and no threshold to clear. We know shipping costs are annoying, so we took them off the table.

If your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations. Reach out to us as fast as humanly possible after placing your order — we move quickly on fulfillment. Email us directly and put “ORDER CHANGE” in the subject line so we see it immediately.

Currently we ship within the United States. International shipping is something we’re actively working toward — if you’re outside the US and want Bougie Burn in your life, send us a message and let us know where you are. Demand helps us prioritize which markets we open up first.

We’re so sorry. We pack every order carefully, but sometimes shipping happens. Email us a photo of the damage within 7 days of delivery and we’ll send a replacement or issue a full refund — your call. No forms, no back-and-forth. One email. Done.

We accept returns on unused, unlit candles within 14 days of delivery. If you changed your mind, no problem — just reach out and we’ll walk you through it. For candles that arrived damaged or defective, we make it right regardless of when you contact us. We want you to love every single thing you order from us.

Scent is personal — we get it. If a candle doesn’t smell like what you expected based on the description, reach out and tell us. We’ll work something out. We don’t want a candle sitting on your shelf that you hate. Our descriptions are detailed and honest, but if something feels off, talk to us. We’re real humans.

Once your return is confirmed or your refund is approved, we process it within 1–2 business days. Depending on your bank or card provider, funds typically appear back in your account within 3–10 business days after that. We process our end fast — the rest is up to your bank.

Every Bougie Burn candle is made with 100% natural soy wax, phthalate-free fragrance oils, and lead-free cotton wicks. No paraffin, no harmful additives, no nonsense. We chose these ingredients because they burn cleaner, throw scent better, and last longer than the cheap stuff.

Burn times vary by size, but our candles are designed for longevity. Standard jars typically provide 40–60 hours of burn time when cared for properly (first burn all the way to the edges, trim your wick, don’t burn for more than 4 hours at a time). See our Candle Safety Guide for the full breakdown.

That’s called frosting — it’s a 100% natural characteristic of natural soy wax. It does not affect the scent, the burn, or the quality of the candle in any way. It’s actually a sign you’re getting a natural wax product rather than a synthetic one.

Our candles use phthalate-free, skin-safe fragrance oils and clean-burning wax. That said, some fragrance compounds can be irritating to animals, especially cats and birds. We recommend burning candles in well-ventilated spaces and keeping pets out of the immediate area. When in doubt, check with your vet about specific scent sensitivities.

Limited Drops are time-limited releases that we don’t restock once they’re gone. The best way to never miss one is to sign up for our email list. Drop subscribers always get early access before we announce publicly. Once they’re gone, they’re gone.

Our packaging is already gift-ready. If you’re sending directly to someone, leave a note at checkout and we’ll include a handwritten message card at no extra charge.

Absolutely. Just enter the recipient’s address as the shipping address at checkout. Add a gift note in the order notes field and we’ll make sure it feels like a proper gift, not a random package from the internet.

Yes — and we love it. Events, corporate gifting, wedding favors, anything in volume — reach out directly. We’ll talk through options, quantities, and custom labeling. Large orders get handled personally, not through a generic form.