Shipping & Returns
Shipping & Returns
Straightforward policies, no fine print traps. We want you to get your candle fast and love it when you do.
Shipping
Every order is packed with care before it goes out. We don't rush fulfillment at the cost of quality — your candle is wrapped properly, sealed, and ready to arrive in perfect condition.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | Free |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Free Standard Shipping | 5–8 business days | Free on every order, no minimum |
Processing Time
Orders are processed within 2–3 business days of being placed. You'll receive a shipping confirmation with tracking as soon as your order leaves our hands. Business days are Monday–Friday, excluding US federal holidays.
Made & Shipped in the USA
Every candle is made to order with 100% natural soy wax and ships from our production partner's facility in New Hampshire. Original designs, domestic production, no overseas drop-shipping.
Domestic Shipping Only
We currently ship within the United States only. We're actively working on international shipping — if you're outside the US, email us your location and we'll let you know when we expand to your region.
Tracking Your Order
Every shipped order includes a tracking number sent to the email you provided at checkout. If you haven't received a tracking email within 4 business days of ordering, check your spam folder first — then reach out to us and we'll sort it immediately.
Damaged in Transit
Email us a photo of the damage within 7 days of delivery. We'll send a replacement or issue a full refund — your choice. No lengthy process, no forms, one email and we handle it.
Returns
We stand behind every candle we make. If something isn't right, we want to fix it. No bureaucracy, no stonewalling — just real people making it right.
Eligible for Return
Unused, unlit candles in their original condition are eligible for return within 14 days of delivery. Reach out before sending anything back and we'll give you the return instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Not Eligible for Return
Candles that have been lit, used, or are no longer in their original condition cannot be returned. Limited Drop and seasonal items are final sale. Items purchased during promotional sales or with discount codes over 30% off are final sale.
Scent Disappointment
Scent is personal and we get it. If a candle smells nothing like what our description led you to expect, tell us. We'll work something out. We'd rather make you happy than lose you as a customer over a fragrance mismatch.
Refund Timeline
Approved refunds are processed within 1–2 business days on our end. Depending on your bank or card provider, funds appear in your account within 3–10 business days after that. We move fast — the delay is always on the bank's end, not ours.
Something Wrong With Your Order?
Don't stress. Just email us directly and we'll take care of it. One message, real response, no runaround.
Contact Us