Refund Policy
BOUGIE BURN — REFUND POLICY Effective Date: May 25, 2026
The Short Version
We stand behind everything we make. If something arrived wrong, broken, or not what you expected — reach out and we'll fix it. No forms, no ticket numbers, no runaround. One email to abzaa2021@gmail.com and a real person handles it.
Returns
We accept returns on unused, unlit candles in their original condition within 14 days of the delivery date.
To start a return, email us at abzaa2021@gmail.com with your order number and the reason you'd like to return. We'll respond within 1–2 business days with instructions. Please don't ship anything back without contacting us first — unrequested returns may not be processed.
Once we receive and inspect your return, we'll confirm your refund within 1–2 business days.
Return shipping costs are the customer's responsibility unless the return is due to a defect, damage in transit, or an error on our end — in which case we cover it entirely.
Items Not Eligible for Return
- Candles that have been lit, burned, or used in any way
- Candles that are no longer in their original packaging or condition
- Limited Drop and seasonal items — all sales are final
- Items purchased with a discount code of 30% or more off — final sale
- Gift cards
- Any item marked "Final Sale" at the time of purchase
If you're unsure whether your item qualifies, just email us before sending anything back. We'll tell you honestly.
Damaged or Incorrect Orders
We pack every order carefully, but sometimes shipping happens.
If your candle arrived cracked, broken, or you received the wrong item entirely, email us at abzaa2021@gmail.com within 7 days of delivery with:
- Your order number
- A clear photo of the damage or incorrect item
We'll send a replacement or issue a full refund — your call. No return shipping required on your end for damaged or incorrect orders. We make it right, no questions asked.
Scent Didn't Land?
We put a lot of work into our scent descriptions so you know exactly what you're getting. But scent is personal, and sometimes the nose has other plans.
If a candle smells genuinely different from what our description led you to expect, reach out and tell us. We'll work something out. We'd rather you walk away happy than leave a candle on your shelf that doesn't do anything for you.
Note: "I thought I'd like it more" is different from "this smells nothing like the description" — we handle both, but the latter gets priority.
Refund Timeline
Once a refund is approved, we process it on our end within 1–2 business days. After that, it's in your bank's hands — most cards post the credit within 3–10 business days, depending on your provider.
If it's been more than 10 business days and you haven't seen your refund, check with your bank first. If something still looks off, email us and we'll look into it immediately.
Refunds are issued to the original payment method used at checkout. We're not able to issue refunds to a different card or account.
Exchanges
Want a different scent or size instead of a refund? We're happy to help you find your match.
Email us at abzaa2021@gmail.com with your order number and what you'd like to exchange for. Exchanges are subject to current product availability — if what you want is sold out, we'll let you know and offer alternatives or a refund instead.
Wholesale Orders
Wholesale orders are subject to the terms agreed upon at the time of the wholesale partnership. If you have a question about a wholesale return or damaged shipment, email us directly at abzaa2021@gmail.com with "Wholesale" in the subject line and we'll handle it personally.
Contact
Every message goes to a real person. We don't use bots or auto-replies.
Bougie Burn Vista, California 📧 abzaa2021@gmail.com
Response time: 1–2 business days, Monday–Friday.